Agent #
- Login in to the agent portal (URL/agents/sign_in) with your credentials.
- Attempt to reset your agent password
- Navigate to an account of your choice using the Message Pop
- Successfully create a message and confirm delivery of the message.
- Successfully create a message on an account that requires further dispatch.
- Complete a message that has been escalated to the Recalls on the dashboard.
- Submit feedback on an account of your choice.
- Add a temporary note to an account
- Check if address fields are populating Google Maps information
- Check if Google Translate API is functional
- Check if Text Case and Sentence Case is functional
- Attempt to preview the Oncall Calendar on an account
Admin #
- Login in to the admin portal (URL/admins/sign_in) with your credentials.
- Attempt to reset your admin password
- Attempt to create an Admin, Agent, and Supervisor
- Attempt to log in as a Admin, Agent, Supervisor, or User
- Create a Region
- Add an Agent Ticker message
- Add a new Resource
- Create a new account
- Successfully edit the company information on an account phone after creating it.
- Successfully make edits to a script and save them, confirm that the edits display for Agents and Admin Preview
- Successfully clone a script and add a one-time schedule to it for 30 (0.5) minutes from now.
- Successfully add section triggers to a script, confirm they are functional in the Admin Preview and Agent Portal
- Create Oncall Contacts on the oncall calendar
- Add new events to the oncall escalation
- Trigger relay escalations in the agent script
- Confirm escalations are displaying and triggering properly on the Agent Portal
