The Liberty Platform was built by an answering service, specifically for the telephone answering service (TAS) industry. Liberty is designed to make a streamlined experience for virtual agents, supervisors, and their clients. All interactions are paired with cutting-edge reporting and analytics. With Liberty’s true multi-tenant environment, agents can easily handle the needs of customers for thousands of businesses in a single application. Now, the platform can empower any Telephone Answering Service, Contact Center, Small Business, or Enterprise Business with total control and visibility of all virtual communications. Liberty is the perfect name for the application because it truly frees up users to focus on what is important. Say goodbye to clunky, legacy systems, and put your answering service in the cloud.
100% Cloud-Based Platform
Reach customers through multiple channels such as phone, chat, SMS, email, and social media. Provide a seamless and consistent experience no matter how customers communicate. Route incoming interactions to the right agent based on the customer’s channel of choice. Gain access to a complete history of their interactions across all channels. Don’t miss out on potential customers because of poor communication.
Security and Compliance
White-Label Mobile App
The perfect solution for clients who are always on the go. Access the answering service from anywhere, at any time. Empower clients to view messages, real-time analytics, access customer information, update oncall calendars, pay bills, make private calls, and much more! Branded with your company’s logo and name, providing a consistent and seamless experience to your clients.
Real-Time Reporting and Analytics
Dynamic Agent Scripting
Our platform integrates with over 5000+ business applications to simplify your workflow and enhance your productivity. Our integrations enable you to manage CRMs, marketing, calendar functions, and more, all in one centralized location. By creating a unified system, your team can provide a better customer experience by having all the information they need in one place and reduce the time required to search for information across different tools and platforms. Even better, your clients can access all of this information from various platforms, all in one centralized location.
Our agentless payment solution integrates with most payment gateways, giving our clients the ability to collect payments through interactive voice response (IVR). This solution allows payments to be made at any time during the day or night, through a secure, compliant, and reliable automation.
Take the first step in delivering a more streamlined experience!
Leave your legacy system in the past and start exploring Liberty, the all-in-one cloud-based CCaaS platform for the TAS industry. Schedule a demo today to get started!