Liberty Platform
100% Cloud-Based Platform
Our 100% cloud based platform eliminates the need to have clunky VPNs, physical servers, and internal technical maintenance for your answering service. All of our solutions are hosted in enterprise cloud environments through AWS, enabling our clients to access the Liberty Platform from anywhere, at anytime.
Omnichannel
Reach customers through multiple channels such as phone, live chat, and SMS. Provide a seamless and consistent experience no matter how customers communicate. Route incoming interactions to the next available skilled agent based on the customer’s channel of choice. Gain access to a complete history of their interactions across all channels. Don’t miss out on potential customers because of poor communication. With a unified ACD architecture, agents can seamlessly multi-task between multiple channels at the same time in one centralized space, improving efficiency and simplifying the lives of your agents, supervisors, and clients. All interactions continuously populate within one browser tab to agents and are delivered to clients in the same ways they are used to receiving their calls.
Security and Compliance
At Kauneonga, we take your privacy and security seriously. Our secure messaging features are fully HIPAA compliant, giving you peace of mind that your information is safe and secure. We go the extra mile to keep your data protected. All user types in the platform have access to multi-factor authentication, helping prevent unauthorized access. All data is stored in ISO 27001 compliant data centers in the United States through AWS. When storing sensitive data on our platform, you can trust us to keep your information confidential and protected.
Learn more about our security policies here.
Client Mobile App
Empower your clients with real-time visibility into their answering service account right from their pocket, 24/7, so they never miss a customer’s message, ensuring they stay connected and informed anywhere, anytime. With powerful features including:
- 24/7 Account Access
- Access and update your 24/7 answering service account on your mobile phone anytime, anywhere.
- Receive Their Latest Messages
- Receive push notifications to view and acknowledge your customer messages, 24/7.
- Make Business Calls and SMS From DIDs
- Use your business caller ID to make client calls and SMS, maintaining separation from your personal number.
- CRM in Your Client’s Pocket
- Easily store and access all contacts and their information to streamline any follow-ups.
- Pause Notifications Easily
- Temporarily pause message relays if out of office, in a meeting, or on vacation.
- Comprehensive Usage Insights
- Monitor usage of calls, minutes, chats, SMS, and more in real-time for informed decision-making.
Branded with your company’s logo and name, providing a consistent and seamless experience to your clients!
Real-Time Reporting and Analytics
Kauneonga’s Reporting and Analytics suite provides real-time reporting and analytics for the TAS industry, enabling supervisors and admins to make data-driven decisions that improve the customer experience and increase operational efficiency. Our centralized dashboard offers transparency and versatility with data translation, highlighting key KPIs to provide an in-depth overview of your business. Core reporting features include filtering, analyzing, and visualizing important targets, as well as generating CDRs and usage reports with recordings to monitor call quality. With Kauneonga’s reporting, you can leverage the power of real-time reporting and analytics to optimize your business performance.
Dynamic Agent Scripting
Our dynamic agent scripting solution creates customized scripts based on the caller’s responses, enabling agents to respond to client requests consistently, while also personalizing their approach to each individual customer’s needs. This technology streamlines the customer interaction process, helping agents provide accurate information and resulting in increased customer satisfaction. With this intelligent solution, all agents can respond to client requests in a consistent manner, yet tailored to each client’s specific reaction.
Eliminate the guesswork in relaying messages through Liberty’s script triggers and automation. Through logic-driven workflows, agents are no longer required to memorize complex scenarios for how and when to relay messages to your clients. Through Liberty, all message relays are pre-designed and automatically triggered, configurable based on answers to script questions, time of day, day of week, and more. Focus on delivering a quality experience for your clients, while Liberty handles the complexities for you.
Workforce Management
Cloud Communications
Integrations
Our platform integrates with over 7000+ business applications to simplify your workflow and enhance your productivity. Our integrations enable you to manage CRMs, lead intake, appointment scheduling, and more, all in one centralized location. By creating a unified system, your team can provide a better customer experience by having all the information they need in one place and reduce the time required to search for information across different tools and platforms. Even better, your clients can access all of this information from various platforms, all in one centralized location.
Payment IVR
Take the first step in a more streamlined experience!
Leave your legacy system in the past and explore Liberty, the all-in-one cloud-based CCaaS platform for the TAS industry.