Features
100% Cloud-Based
SOC I/II/III & ISO 27001, 27017, 27018
Dedicated Environment
HIPAA Compliant
PCI DSS I Compliant
Liberty
Features
100% Cloud-Based
SOC I/II/III & ISO 27001, 27017, 27018
Dedicated Environment
HIPAA Compliant
PCI DSS I Compliant
Liberty
Functionalities
Omnichannel
Skills-Based ACD and Routing
Dynamic Agent Scripting
White-label Mobile App
Real-Time Reporting and Analytics
Workforce Management
Performance Management
Real-Time and Scheduled Message Dispatching
Oncall Management
Admin Access
Dispatch Automation
Email and SMS* Marketing
User API and 5000+ Integrations
Payment IVR
SIP Trunking
Enterprise Technical Support
Local Numbers
Toll-Free Numbers
SMS*
Liberty
$0.75/month
$1.00 / month
$0.01 / message
* does not include carrier pass-through fees
Kauneonga is a CCaaS for the Telephone Answering Service (TAS) industry that has developed the first true, all-in-one cloud-based platform built for your answering service.
Liberty was designed specifically for telephone answering services. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single browser.
The Liberty Platform is entirely 100% cloud-based. If you have a computer and a decent internet connection, you can easily support your customers with Liberty.
Kauneonga offers Business Class Technical Support to all clients from 9am-6pm, M-F EST. Enterprise Downtime Support is available at an additional 10% fee per concurrent agent license.
Liberty’s Omnichannel ACD is built on a skills-based distribution model. Each customer interaction will be routed to the first available agent within the appropriate skill group.
The Liberty Platform is priced by concurrent agent licenses. Concurrent agent licenses are determined by how many agents you need logged in at one time. Our minimum monthly commitment is five concurrent agent licenses.
Yes, we offer Local and Toll-Free Numbers, SIP Trunking, Fax, and SMS. Bundling Cloud Communications with the Liberty Platform is very common amongst our partners.
The Liberty Platform integrates with CRMs such as Salesforce and Hubspot, Appointment Scheduling tools like Calendly and Acuity, and 5000+ other business tools. This integration allows for lead intake, scheduling, ticketing, and more.
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