Cloud Communications Terms and Conditions
Last Updated October 28, 2023
The following terms and conditions (as may be updated as provided below, the “Terms and Conditions”) govern your (you, in such capacity, “Customer”) purchase of certain Cloud Communications services (the “Services”) via Kauneonga LLC’s (and/or any of its subsidiaries or other affiliates, “Kauneonga”) sales team, web-based portal or API (application programming interface). If you are registering for a Kauneonga account or using the Services on behalf of an organization, then you represent that you have the authority to bind that organization to the Terms and Conditions and the remainder of the Agreement (as defined hereinafter), and that the term “Customer” will refer to such organization.
BY REGISTERING FOR AN ACCOUNT OR USING THE SERVICES (THE FIRST DATE ON WHICH EITHER OCCURS, THE “EFFECTIVE DATE”), YOU (AND YOUR ORGANIZATION, IF APPLICABLE) AGREE TO BE LEGALLY BOUND BY THE AGREEMENT, INCLUDING ANY UPDATES. PLEASE REVIEW THE AGREEMENT CAREFULLY. ONCE ACCEPTED, THE AGREEMENT BECOMES A LEGAL COMMITMENT BETWEEN YOU AND KAUNEONGA. IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT, YOU SHOULD NOT USE KAUNEONGA’S SERVICES.
In the event of any direct contradiction between the body of the Terms and Conditions and the terms of any Service Order, the terms of such Service Order shall control. In the event of any other direct contradiction between the Terms and Conditions and any other portion of the Agreement, the Terms and Conditions shall control.
- Services Provided.
Kauneonga agrees to sell, and Customer agrees to purchase and pay for, those services (the “Services”) as may be requested by Customer in a Service Order; provided that Kauneonga, in its sole discretion, may accept or reject any such Service Order.
3.1. The Agreement is effective on the Effective Date and shall continue until the latest to expire of all Service Orders, or if there are no Service Orders, then the term of the Agreement shall be thirteen (13) months from the date Services are first provided to Customer (the “Initial Term”). Each initial term specified in a Service Order is referred to herein as a “Service Order Initial Term”. The date of any Service Order is referred to herein as the “Service Commencement Date” (unless another date is specified as the Service Commencement Date in such Service Order).
3.2. The Agreement renews automatically for successive twelve (12) month periods (each a “Renewal Term”) at the expiration of the Initial Term, unless canceled (a) by either Kauneonga at any time giving at least thirty (30) days’ notice to Customer, (b) by Kauneonga immediately on notice to Customer in the event Customer or its affiliate is a competitor of Kauneonga as determined by Kauneonga in its sole discretion, or (c) by Customer giving at least ninety (90) days’ notice to Kauneonga prior to the expiration of the later of (i) the then-current Initial Term or Renewal Term, as applicable, or (ii) the last to expire of any then-current Service Order Initial Terms.
- Charges; Billing; Payment.
4.1. Pricing for Services will be provided on a per-product basis. Pricing for Services shall be in United States Dollar currency (“USD”). In the event Kauneonga agrees in writing to accept payment in a currency other than USD, Customer acknowledges and agrees that Kauneonga may adjust any such invoices or amount(s), in its discretion, to account for any applicable foreign exchange rate(s). Unless otherwise designated by Kauneonga in writing in accordance with this Section 4.1, all fees and charges for Services hereunder shall automatically be subject to an eight (8) percent per annum increase adjustment.
4.2. Commencing on the Service Commencement Date, Customer will pay the applicable charges for each Service as specified on the Kauneonga website or in the applicable Service Order. Customer is responsible for all Taxes (as defined in Section 5.1) associated with such charges, as well as any payphone, toll-free origination, SMS/MMS carrier fees, or other charges should they arise or be billed by any underlying carrier or provider (each a “Pass-Through Charge”); further, a Pass-Through Charge shall be separate from and not counted towards any minimum revenue commitment, as applicable. Monthly recurring charges (“MRCs”) will be invoiced on a monthly basis in arrears. Non-recurring charges will be invoiced in arrears and are due prior to the Service Commencement Date. Customer shall maintain sufficient funds on deposit with Kauneonga to pay any charges when incurred (unless otherwise set forth in any Service Order, the “Due Date”), and Customer hereby authorizes Kauneonga to immediately deduct from such deposit the amount of any charges when incurred by Customer. If funds on deposit become at any point insufficient to all charges due and owing, then Customer shall immediately deposit an amount required to zero out such insufficiency with Kauneonga. Kauneonga reserves the right to suspend all Services in the event Customer has a negative balance on deposit with Kauneonga.
4.3. Any billing dispute or request for a billing adjustment by Customer must be made in good faith and in writing within fifteen (15) days of the invoice date. Any such request shall include detailed documentation to establish the basis for any adjustment. Customer agrees to pay on demand all reasonable out-of-pocket costs of collection under the Agreement, including reasonable attorneys’ fees, whether or not any action is instituted by Kauneonga in its discretion.
4.4. In the event charges due pursuant to any invoice are not paid in full by the Due Date, Kauneonga shall have the right to suspend all or any portion of the Services to Customer immediately until such time as Customer has paid in full all charges then due including any late fees or penalties. All invoices not paid by the next invoice date will incur a late fee of 2%. Service may be interrupted or terminated without notice for nonpayment. Such interruption or termination does not relieve the Client of the responsibility for all accrued charges. In addition to the outstanding bill, the Client shall also be liable for all late charges, interest, collection fees, attorney’s fees, reconnection fees, and other costs incurred in the collection of monies due.
4.5. Kauneonga may, upon written notice, impose a monthly credit limit based on information found in a credit report (the “Monthly Credit Limit”). If such Monthly Credit Limit is put in place, Customer may not use any Service or combination of Services if such usage will result in the recurring charges applicable to such Service(s) in any month exceeding the Monthly Credit Limit. If Customer is delinquent in the payment of fees as set forth herein or if Customer’s overall financial condition changes adversely (in Kauneonga’s reasonable business judgment), Kauneonga reserves the right to require Customer to provide as security a cash deposit or letter of credit in an amount determined by Kauneonga in its sole discretion, and, in such event, Customer shall provide such security within ten (10) days following Kauneonga’s written request therefor.
4.6. Kauneonga shall have the right to offset against any obligations owed to Customer against any obligations owed by Customer for the provision and/or purchase of Services regardless of whether the obligation arose under this or any other current or future agreement or tariffed offering.
- Taxes and Tariffs.
5.1. Customer shall be responsible for and pay any and all applicable foreign, national, provincial, state and local taxes, including without limitation, all use, sales, value added, surcharges, excise, franchise, property, commercial, gross receipts, license, privilege or other similar taxes, levies, surcharges, duties, fees, or other tax related surcharges, whether charged to or against the terminating party or the originating party, with respect to Customer’s use of the Services (“Taxes”).
5.2. Customer shall be responsible and pay any and all state and federal tariffs applicable to the Services.
- Termination and Termination Charges and Related Matters.
6.1. Kauneonga may terminate the Agreement, any Service, or both, immediately if Customer (a) fails to make any payment due under the Agreement, (b) fails to provide security or additional security within the timeframe, or (c) fails to promptly cure any fraudulent activity. The Term of the Agreement shall continue in accordance with the terms set forth herein and in any Service Orders during any such termination.
6.2. Either Party may terminate the Agreement, any Service Order, or both, immediately on notice, if the other (a) commits a material breach of the Agreement, which is capable of remedy, and fails to remedy the breach within the Remedy Period (as defined hereinafter), or (b) commits a material breach of the Agreement which cannot be remedied. Any termination of the Agreement or Service Order shall take effect upon delivery of written notice to the breaching party that it failed to cure such nonperformance or breach. The “Remedy Period” means, in the case of Customer, ten (10) days, and in the case of Kauneonga, ninety (90) days.
6.3. If Customer terminates any Service for any reason other than an uncured material breach of the Agreement by Kauneonga, or if Kauneonga terminates a Service due to a Customer’s breach, including but not limited to a Customer breach defined in Sections 6.1 and 6.2, then Customer shall pay as early termination charges an amount equal to (a) 100% of the MRCs (including, without limitation, any applicable Minimum Monthly Commitment) for the terminated Service(s) multiplied by (b) the months remaining in the Service Order Initial Term or Service Order Renewal Term, as applicable.
6.4. Customer acknowledges that in the event of expiration or termination of the Agreement or any Service Order, Kauneonga has no obligation to continue to provide any Services to Customer. Customer further agrees that it will immediately effect an orderly and timely transition of services to another provider and/or route.
6.5. From time to time, Kauneonga may, but is not obliged, to grant to Customer certain promotional, usage or other credits. If Customer does not use such credits within six months after such credits have been granted, Kauneonga reserves the right to withdraw such credits without any liability.
- No Warranties and Limitation of Liability.
7.1. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
7.2. IN NO EVENT SHALL KAUNEONGA, ITS SUBCONTRACTORS OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR COVER DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE, INCURRED BY CUSTOMER OR ANY THIRD PARTY, INCLUDING ANY DAMAGES ARISING FROM ANY NEGLIGENT ACT OR INADVERTENT OMISSION, WHETHER IN CONTRACT, TORT OR UNDER LAW, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL KAUNEONGA BE LIABLE FOR DAMAGES UNDER THIS AGREEMENT IN AN AMOUNT IN EXCESS OF THE AMOUNT THAT KAUNEONGA CHARGED OR WOULD HAVE CHARGED FOR SUCH SERVICES IN THE ONE MONTH PRIOR TO WHEN THE CLAIMS FIRST AROSE OR $1,000, WHICHEVER IS LESS.
7.3. IN NO CIRCUMSTANCES SHALL KAUNEONGA, ITS SUBCONTRACTORS, VENDORS OR AGENTS BE LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, STRICT LIABILITY OR TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OF ANY KIND WHETHER ACTIVE OR PASSIVE: (A) THIRD PARTY CLAIMS AGAINST CUSTOMER FOR DAMAGES, (B) ANY DELAY, LOSS, DAMAGE OR SERVICE FAILURE ATTRIBUTABLE TO ANY SERVICE, PRODUCT OR ACTIONS OF ANY PERSON, INCLUDING BUT NOT LIMITED TO DELAY, LOSS, DAMAGE OR SERVICE FAILURE ATTRIBUTABLE TO COMPUTER VIRUSES, WORMS, COMPUTER SABOTAGE, ‘DENIAL OF SERVICE’ ATTACKS, DNS SPOOFING ATTACKS AND/OR OTHER HACKING ATTACKS OF A SIMILAR NATURE, OR (C) INTEROPERABILITY OF SPECIFIC CUSTOMER APPLICATIONS.
- Force Majeure.
8.1. Kauneonga shall not be held responsible for any delay or failure in performance of any part of the Agreement to the extent such delay or failure is caused by: fire; flood; earthquake; the elements; lightning; explosion; war; act of terrorism; strike; embargo; labor dispute; utility curtailments; power failures; government requirement; civil or military authority; act of god or nature; inability to secure materials or transportation facilities; act or omission of carriers or suppliers (other than the parties themselves); acts or failures to act of any governmental authority; computer viruses or worms; ‘denial of service’ attacks, DNS spoofing attacks and/or other hacking attacks of a similar nature or any other causes beyond its reasonable control, whether or not similar to the foregoing.
9.1. Kauneonga may, at its sole discretion and without liability, change or modify the features, protocols and functionalities of its portal, API, network, any interconnection point or any portion of any Service or modify or replace any hardware or software in its network or in equipment used to deliver any Service.
9.2. Kauneonga reserves the right to modify Kauneonga’s network, system configurations or routing configurations.
- Compliance with the AUP.
10.1. Customer shall comply with the AUP, and shall cause its customers and end users to comply with the AUP. Customer shall indemnify and hold Kauneonga harmless from and against all claims, expenses, liabilities, losses or other damages (including attorneys’ fees and expenses) arising in favor of any person, firm or corporation relating to violation of the AUP. Kauneonga may cancel or suspend the provision of, or move to a different platform, the whole or any part of any Service which is determined to be a violation of, or no longer permitted under, any aspect of the AUP.
10.2. Kauneonga reserves the right, at its sole discretion, to monitor Customer’s traffic patterns, and to determine if a Service is being used in violation of the AUP. Violation of the AUP may result in civil or criminal liability, and Kauneonga in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for Customer to use the Services, or any portion of the Services, and may charge Customer any applicable rates and cancellation or termination fees. In addition, Kauneonga may investigate incidents that are contrary to the AUP and provide requested information to third parties who have provided notice to Kauneonga stating that they have been harmed by Customer’s failure to abide by the AUP or the rest of the Agreement. Kauneonga may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of the AUP. Any violations or attempted violations of the AUP by Customer (or its customers or end users, or any third party on behalf of any of the foregoing) will constitute a violation of the AUP by Customer and a material breach of the Agreement. Kauneonga’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of Kauneonga’s rights.
- Other Terms.
11.1. Customer is solely responsible for ensuring that Customer possesses appropriate software and hardware and other technology to benefit from any portion of the purchased Services. Kauneonga shall be reasonably responsive in answering questions pertaining to what may constitute such appropriate software, hardware and/or other technology.
11.2. Customer is solely responsible for (a) content of information and communications transmitted using the Services, and (b) use and publication of communications and/or information using the Services. Customer understands and agrees that Kauneonga is only a conduit for the transmission of Customer and third-party information, and that Kauneonga neither initiates the transmission of information, selects the receivers of the transmission, nor selects nor modifies the information contained in the transmission.
11.3. Customer is solely responsible for complying with protocols specified by Kauneonga on its portal and Kauneonga shall have no liability for Customer’s failure to so comply.
11.4. Customer will ensure that neither the Customer nor any party with whom it does business will commence or implement any Local Number Portability (Port Out or Port In) process or authorization without the express, written consent of Kauneonga. Subject to applicable law, Customer shall pay all fees associated with any Port Out process in advance.
11.5. The Parties will mutually agree on the points of demarcation or interconnection for all Services, as and to the extent applicable.
11.6. Kauneonga shall not be liable for any inaccuracy in any data or records pulled from any database not maintained by Kauneonga, including, without limitation, the LERG (Local Exchange Routing Guide), CNAM (Caller ID Name) and the SCP (Service Control Point) or any other similar database for purposes of determining LRN (Location Routing Number).
11.7. Customer will have the sole responsibility to input, validate and maintain accurate information with respect to Customer’s end users, customers and/or subscribers. Customer will furthermore be solely responsible for any and all support of and for Customer’s end users, customers, and/or subscribers as it relates to the Services.
11.8. Customer acknowledges that, as between the Parties, Kauneonga is the sole owner of any intellectual property arising out of or related to the Services, and hereby assigns to Kauneonga any jointly-developed intellectual property developed by the Parties or, in the event that such assignment is unenforceable for any reason, hereby grants to Kauneonga a perpetual, universal, royalty-free, freely assignable and sublicensable license to use any such jointly developed intellectual property.
11.9. Customer hereby acknowledges that, because the provision of the Services may involve the interaction of various communications services, Kauneonga cannot guarantee the delivery, accuracy, content, availability or performance of the Services. Similarly, because Kauneonga cannot guarantee the content transmitted over the Services, the content may include unsolicited commercial text or email messages (“Unsolicited Content”). Customer hereby provides its express acknowledgement of and consent to the receipt of Unsolicited Content under the TCPA and other applicable consumer protection laws. Further, Customer will and will require its customers to obtain producible documentation sufficient to demonstrate that it has made a clear and conspicuous disclosure to any recipients of any message that such recipients may receive Unsolicited Content, and that such recipients have unambiguously consented to receive such message as required by the TCPA and other applicable consumer protection laws.
11.10. Customer hereby, on its behalf and on behalf of the End-Users (as defined hereinafter) (Customer, together with the End-Users, being referred to hereinafter as the “Appointing Parties”, and each, an “Appointing Party”), hereby makes, constitutes and appoints Kauneonga, with full power of substitution and re-substitution, each Appointing Party’s true and lawful attorney-in-fact for the Appointing Party and in the Appointing Party’s name, place and stead and for the Appointing Party’s use and/or benefit, to sign, execute, certify, acknowledge, swear to, file and record all agreements, certificates, instruments and other documents with or for the benefit of any third party as may be required to provide the Services, including, without limitation, any letters of authorization with respect to the porting of any telephone number(s). If Customer is not an End-User, Customer hereby covenants and agrees to obtain identical powers of attorney from each and every of its customers, and to the extent such customers of Customer are not End-Users, to cause such customers to (a) obtain identical powers of attorney from each and every of their customers, as well as (b) to cause such customers to covenant that they will include a covenant identical to this one in their contracts with such customers. Customer hereby represents and warrants that the powers of attorney granted by the Appointing Parties in this paragraph are enforceable in accordance with their terms, except to the extent as may be limited by applicable law or regulation. As used herein, the “End-Users” (each, an “End-User”) means those natural persons and/or entities who ultimately use or are intended to ultimately use or benefit from the Services.
11.11. Customer agrees that when it is acting as an upstream provider originating traffic (hereinafter referred to as an “Originating Provider”) or passing traffic through (hereinafter referred to as a “Transit Provider”), if it receives a request form a traceback administrator authorized by USTelecom’s Traceback Group for information about suspicious robocalls that have been sent to a downstream provider (hereinafter referred to as a “Traceback Request”), Customer will promptly respond to the Traceback Request in good faith. Customer agrees that its response shall indicate if it is in the call path as the Originating Provider of the calls (i.e., Customer received the calls from Customer’s End-User) or (ii) a Transit Provider (i.e., Customer received the calls from another voice provider). The response shall also identify the source of the calls. Customer agrees to share this information without requiring a subpoena or other formal demand or request.
11.12. If Customer resells Termination service to a telecom service provider, Customer agrees that, within three (3) months of Customer’s execution of this Agreement, Customer will include the terms of Section 11.11 in its entirety in each of its agreements with its upstream providers.
11.13. Kauneonga may provide interstate/intrastate designations in certain CDR reports, however, such designation is for convenience only and Customer expressly releases Kauneonga from any liability associated with the use of such terms as terms of art and Kauneonga expressly disclaims any implied representations regarding such terms and designations.
11.14. Customer shall take all reasonable steps and precautions to protect the Services from unauthorized access, including, but not limited to, protecting and securing Customer’s passwords and API keys from being disclosed to or accessed by third or other unauthorized parties. Customer shall immediately notify Kauneonga if Customer becomes aware of any possible or actual unauthorized use, misuse or access of the Service. Upon Customer’s breach of the obligations set forth herein or Kauneonga’s reasonable belief of such breach, Kauneonga may immediately suspend the provision of the Services, in whole or in part, in its sole discretion. Customer shall indemnify and hold harmless Kauneonga against any and all claims, expenses, liabilities, losses or other damages (including attorneys’ fees and expenses) resulting from the failure of Customer to comply with this paragraph.
- Telephony Services.
This Section applies to telephony Services. All calls to the U.S. and Canada are billed in six second increments with a twelve second minimum. Kauneonga will make available to Customer reasonably requested DID and toll-free telephone numbers where Kauneonga has access to such numbers. A “Short Duration” call is a call that is six (6) seconds or less in duration (note that durations for Short Duration traffic are subject to change or may be different based on jurisdiction). Customer must inform Kauneonga if it intends to exchange Short Duration traffic. Short Duration traffic is subject to a surcharge of $0.01 per call, in addition to all other applicable charges. Short Duration traffic may be moved by Kauneonga to an alternate platform, in Kauneonga’s sole discretion.
- Messaging Services.
This Section applies in the event that Customer is purchasing messaging (SMS/MMS) Services.
13.1. Customer acknowledges and agrees that messages to or from Customer or Customer’s end users, customers and/or subscribers may be blocked by carriers or other service providers for reasons known or unknown to Kauneonga; Kauneonga is under no obligation to investigate or remedy any such blockage for Customer or any of Customer’s end users, customers or subscribers. Kauneonga and its vendors do not guarantee delivery, regardless of the reason, of any messages. Customer is responsible for maintaining continuous availability to receive messages from Kauneonga via IP connectivity.
13.2. The following applies only if Customer uses Short Codes (as defined hereinafter). A “Short Code” is a 5- or 6- digit number that represents either the originating or terminating end of an SMS conversation. Short Codes are associated with one or more Campaigns (as defined hereinafter). A “Campaign” is an SMS-based one-way or two-way conversation that a user “opts in” to receive; Campaigns are assigned to one or more Short Code(s). Kauneonga may, in its discretion, approve or reject any Campaign, and suspend any portion of the services pertaining to any rejected Campaign.
13.3. Customer’s use of SMS/MMS Services must comply with any applicable Messaging Principles (as defined below) and all applicable laws. Customer will be solely responsible for the evaluation and qualification of Customer’s actual and prospective end users’ use cases to ensure such use cases follow applicable Messaging Principles. Customer will be solely responsible for compliance by Customer (and by Customer’s end users) with any applicable Messaging Principles applicable to any utilization of SMS by Customer, Customer’s end users, or any other person or entity to which Customer provides any services utilizing SMS. Any SMS message that does not comply with the Messaging Principles and/or applicable laws constitutes a violation of the AUP. Kauneonga reserves the right to take any action necessary for Kauneonga to comply with any applicable Messaging Principles. “Messaging Principles” shall mean each of the following: (i) the messaging principles and best practices as promulgated by the Cellular Telecommunications Industry Association (CTIA) from time to time and (ii) any messaging principles and/or acceptable use policies of any applicable upstream vendor or provider of such services. In the event of any conflict between Messaging Principles and this Agreement, the terms of this Agreement shall be controlling.
- E911 Services.
This Section applies in the event that Customer is purchasing E911 Services.
14.1. Certain Definitions.
“Automatic Number Identification” or “ANI” means the telephone number associated with the access line or its equivalent from which an E911 emergency services call originates.
“Automatic Location Identification” or “ALI” means the automatic display at the PSAP of the caller’s telephone number, the address/location of the telephone and, in some cases, supplementary emergency services information.
“E911 Service” (also referred to as “E911” or “Enhanced 911 Service”) means a telephone exchange communications service whereby a PSAP answers telephone calls placed by end users dialing the number 911.
“E911 Authority” means a municipality or other state or local government unit, or an authorized agent of one or more municipalities or other state or local government units to whom authority has been lawfully delegated to respond to public emergency telephone calls, at a minimum, for emergency police and fire services through the use of one telephone number, 911. For clarity, an E911 Authority may be an individual PSAP, or an entity responsible for the management and operation of multiple PSAPs within a given geographic area.
“NENA” means National Emergency Number Association.
“NENA Company ID” means the three to five (3 to 5) character identifier obtained by Customer from NENA (the National Emergency Number Association). The NENA Company ID allows the PSAP to identify the switching carrier for the caller, and to determine the 24 x 7 number of the entity for emergency contact needs.
“PSAP” means an answering location for E911 calls originating in a given area. The E911 Authority may designate a PSAP as primary or secondary, which refers to the order in which calls are directed for answering. Primary PSAPs answer calls; secondary PSAPs receive calls on a transfer basis. PSAPs are public safety agencies such as police, fire, emergency, medical, etc., or a common bureau serving a group of such entities.
14.2. Customer only will use E911 Services for Approved Uses (as defined hereinafter). “Approved Uses” means the provision of E911 Services to (i) end users who principally utilize such services at such end user’s residence and occasionally at other locations, whether due to an end user’s use of mobile devices in connection with such services or otherwise; (ii) end users that are enterprises that use either an on-site or hosted private branch exchange during customary business hours and should reasonably be expected to have reasonably customary 911 usage patterns due to the nature of such enterprise’s business or operations; (iii) end users that operate non-emergency call center(s) that should reasonably be expected to have only occasional use of 911 due to the nature of such call center’s business or operations (central station alarm and other similar call centers that direct calls to emergency services do not constitute “Approved Uses”); and (iv) end users that operate call center(s) that support the deaf and/or hard of hearing community, which are more commonly known as “relay services.” For clarity with respect to clause (ii), enterprises that (X) use either an on-site or hosted private branch exchange but operate outside customary business hours, including, without limitation, assisted living facilities, nursing homes and other similar facilities, and to which clauses (iii) and/or (iv) above do not apply; or (Y) should not reasonably be expected to have reasonably customary 911 usage patterns due to the nature of such enterprise’s business or operations do not constitute “Approved Uses”.
14.3. Kauneonga will provide the PSAP only such name, address and telephone number information as Customer will provide to Kauneonga, and Kauneonga will only pass to the PSAP such information, including ALI and/or ANI data, as Customer’s facilities, network or station equipment will make properly available to Kauneonga’s network and equipment for transmission to the PSAP.
14.4. Customer must instruct end users not to block their telephone number on their handsets when calling 911. Customer will maintain a NENA Company ID and remain in good standing with NENA standards, including, but not limited to the requirement that Customer will have live technical assistance available on a 24 hour, 7 day a week basis, to permit any PSAP to contact Customer for information that may assist with call trace, hostage situations, investigation of prank calls, etc. For each telephone or DID (direct-inward-dial) number for which Customer desires Services, Customer must provide Kauneonga with a correct and valid emergency response address for that number. The address information provided must include sufficient information to enable emergency responders to locate the calling party and must comply with any multiline telephone system requirements applicable to Customer. For example, if applicable pursuant to any applicable multiline telephone system requirements, if the subscriber or end user’s location is a multi-story building, Customer must provide floor and suite number in addition to address information. Customer is solely responsible to promptly update this information whenever necessary to reflect changes. Customer will provide ANI with every subscriber and/or end user call presented to Kauneonga for processing. Kauneonga will have no obligation to provide Services with respect to any subscriber or end user call that does not include ANI and will not be liable for any claims arising from any efforts undertaken by Kauneonga to provide Services under such circumstances.
14.5. Customer will inform any party using (or any party that might use) the Services of the difference between traditional 911 and VoIP 911 service in compliance with all applicable laws and/or other governmental requirements imposed or required by any governmental authority, including, without limitation, the FCC.
- Toll-Free Services.
This Section applies in the event that Customer is purchasing Services with a toll-free traffic component (i.e., toll-free termination Services, toll-free origination Services, toll-free messaging services). Kauneonga shall act as the party responsible for managing and administering the account records in the Toll-free Service Management System Database (the “Responsible Organization”). Kauneonga’s responsibilities as the Responsible Organization are limited to coordinating data entry, record changes, trouble acceptance and troubleshooting referrals and clearances. Customer agrees, from time to time, to take such actions as may be reasonably requested by Kauneonga to ensure that Kauneonga is in compliance with all of its governmental and industry requirements in its capacity as the Responsible Organization. As the Responsible Organization, Kauneonga is limited in the number of toll-free reservations it may hold. Reservations are on a first-come, first-served basis. Kauneonga will not be responsible for any toll-free reservation unavailability as a result of Kauneonga being at capacity with respect to toll-free reservations. In addition to the terms set forth in the AUP, Customer is strictly prohibited from using toll-free Services for 911 or other emergency service communications. CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS KAUNEONGA AGAINST ANY AND ALL CLAIMS, EXPENSES, LIABILITIES, LOSSES OR OTHER DAMAGES (INCLUDING ATTORNEYS’ FEES AND EXPENSES) RESULTING FROM THE FAILURE OF CUSTOMER TO COMPLY WITH THIS PARAGRAPH.
- Confidential Information.
17.1. For the purposes of the Agreement, “Confidential Information” means confidential or proprietary technical or business Information given by one Party (“Discloser”) to the other Party (“Recipient”) and identified in writing by the Discloser as Confidential Information in accordance with this Section. Confidential Information does not include information: (a) which was in the possession of the Recipient free of restriction prior to its receipt from the Discloser, (b) that is or becomes publicly known or available through no breach of the Agreement by the Recipient; (c) that is or becomes rightfully acquired by the Recipient free of restrictions on its disclosure; or (d) that is or becomes independently developed by personnel of the Recipient to whom the Discloser’s Confidential Information had not been previously disclosed. Notwithstanding the foregoing, (i) nonpublic information regarding the Services, including, without limitation, unpublished pricing, shall constitute Kauneonga’s Confidential Information and (ii) the identity and/or intellectual property of Customer’s customers and/or any end user shall not constitute Confidential Information.
17.2. For a period of five (5) years from the receipt of Confidential Information from the Discloser, except as otherwise specified in the Agreement or by agreement of the Discloser, the Recipient agrees: (a) to use it only for the purpose of performing under the Agreement, and (b) to hold it in confidence and disclose it to no one other than its employees having a need to know for the purpose of performing under the Agreement.
17.3. This Section 17 supersedes any prior non-disclosure or confidentiality agreement or any agreement containing such terms between the Parties. Notwithstanding the foregoing, any non-disclosure or confidentiality agreement entered into by the Parties in advance of the Agreement will remain effective according to its terms with respect to any information exchanged by the Parties prior to the Effective Date.
17.4. Notwithstanding the foregoing Sections 17.1 – 17.3, nothing herein limits (i) Kauneonga’s ability to comply with any governmental requirement or request, including, without limitation, responding to any subpoenas, or (ii) Kauneonga’s ability to use Customer account detail and other information to improve the Service or develop new services.
18.1. The Agreement shall be exclusively governed by the laws of the State of Florida, without regard to its conflicts of laws principles.
18.2. Kauneonga prefers to address Customer concerns without the necessity of a formal legal case. Customer agrees to try to resolve the Dispute informally by contacting email@example.com. Kauneonga will contact Customer as part of a good faith effort to resolve the Dispute informally. If a Dispute is not resolved within thirty (30) days after submission, Customer or Kauneonga may bring a formal dispute proceeding.
18.3. Any dispute arising out of the Agreement that cannot be resolved between the parties must be submitted to binding arbitration in Broward County, Florida, USA in accordance with the rules established by the American Arbitration Association (“AAA”). The decision of a sole arbitrator shall be binding on all parties. Neither party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of Kauneonga’s Services, or infringement of intellectual property rights without first engaging in arbitration or the informal dispute resolution process described above.
18.4. No action or proceeding against Kauneonga will be commenced more than one (1) year after the Service which is the basis for the action or proceeding is rendered, and each party acknowledges that this limitation constitutes an express waiver by it of any rights under any applicable statute of limitations which would otherwise afford additional time.
18.5. All notifications, requests, demands and other communications required or permitted under the Agreement (“Notices”) will be in writing and addressed to, in the case of Kauneonga, the recipient Party at the address(es) specified below or, in the case of Customer, to an address (including an email address) associated with Customer’s account with Kauneonga. If to Kauneonga:
c/o Kauneonga LLC
441 S St Rd 7, Suite 1
Margate, FL 33068
Nothing contained herein shall constitute this arrangement to be a joint venture or a partnership between Kauneonga and Customer. Neither Party has any authority to enter into agreements of any kind on behalf of the other Party. Kauneonga has no relationship with or obligation to any of Customer’s end users, customers, subscribers, or any other person or entity to which Customer provides any services (including any Services), none of whom is a third-party beneficiary of the Agreement or any portion hereof.
18.6. Customer may not assign its rights or obligations under the Agreement without the prior written consent of Kauneonga. Any transaction or series of transactions which will result in the individual(s) and/or entities that held or controlled Customer prior to such transaction and/or series of transactions ceasing to hold or control at least 50% of Customer shall be deemed an assignment for purposes of the first sentence of this Section 18.6. Kauneonga may freely assign its rights and/or obligations or any portion of them to any affiliate or third party.
18.8. Customer will not publish or use any advertising, sales promotions, press releases or other publicity which uses the name, logo, trademarks or service marks of Kauneonga without the prior written approval of the other; provided that, notwithstanding anything to the contrary set forth herein, Kauneonga may publicly disclose that Customer is a customer of Kauneonga and the nature of Customer’s use case for the Services, including, without limitation, the identity and intellectual property of Customer’s customers and/or end users, and may use Customer’s logo to so identify Customer, including on Kauneonga’s website.
18.9. Kauneonga’s Cloud Communications Terms and Conditions are subject to change from time to time in Kauneonga’s sole discretion with such changes being effective upon posting at Terms and Conditions of Service. If any provision of the Agreement is held to be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect, and such provision will be deemed to be amended to the minimum extent necessary to render it enforceable.
18.10. Termination of the Agreement shall not affect either Party’s accrued rights or obligations under the Agreement as they exist at the time of termination, or any rights or obligations that either expressly or by implication continue after the Agreement has ended.
18.11. A waiver by Kauneonga of any term or condition of this Agreement in any instance shall not be deemed or construed as a waiver of such term or condition in the future. No waiver by Kauneonga of any breach of this Agreement shall be considered valid unless in writing. The failure or delay of Kauneonga in exercising any of its rights under this Agreement shall not constitute a waiver of Kauneonga’s rights.
18.12. Except as may otherwise be provided herein, the assertion by a Party of any right or the obtaining of any remedy hereunder shall not preclude such Party from asserting or obtaining any other right or remedy, at law or in equity, hereunder.
18.13. The Agreement may be executed by facsimile and/or other electronic signature and may be executed in one or more counterparts, each of which counterparts shall be deemed an original, but all of which together shall constitute one, and the same, agreement.
18.14. Customer expressly requests to receive information via phone call, SMS/text message and/or email, even if Customer is listed on any internal state or federal Do-Not-Call Registry list. Consent is not a requirement to purchasing Services; Customer may opt-out by replying “STOP” to any message received and may request additional assistance by replying “HELP”. Customer may receive up to 10 messages per month. Message and data rates may apply.
18.15. The parties waive any right to assert any claims against the other party as a representative or member in any class or representative action, except where such waiver is prohibited by law or deemed by a court of law to be against public policy. To the extent either party is permitted by law or court of law to proceed with a class or representative action against the other, the parties agree that: (i) the prevailing party shall not be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action (notwithstanding any other provision in this Agreement); and (ii) the party who initiates or participates as a member of the class will not submit a claim or otherwise participate in any recovery secured through the class or representative action.