Liberty Platform

The Liberty Platform was built by an answering service, specifically for the telephone answering service (TAS) industry. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you full visibility into your business’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application. Liberty is the perfect name for the application because it truly frees up users to focus on what is important. Say goodbye to clunky, legacy systems, and put your answering service in the cloud.

100% Cloud-Based Platform

Our 100% cloud based platform eliminates the need to have clunky VPNs, physical servers, and internal technical maintenance for your answering service. All of our solutions are hosted in enterprise cloud environments through AWS, enabling our clients to access the Liberty Platform from anywhere, at anytime.

Omnichannel

Reach customers through multiple channels such as phone, live chat, and SMS. Provide a seamless and consistent experience no matter how customers communicate. Route incoming interactions to the next available skilled agent based on the customer’s channel of choice. Gain access to a complete history of their interactions across all channels. Don’t miss out on potential customers because of poor communication. With a unified ACD architecture, agents can seamlessly multi-task between multiple channels at the same time in one centralized space, improving efficiency and simplifying the lives of your agents, supervisors, and clients. All interactions continuously populate within one browser tab to agents and are delivered to clients in the same ways they are used to receiving their calls.

Security and Compliance

At Kauneonga, we take your privacy and security seriously. Our secure messaging features are fully HIPAA compliant, giving you peace of mind that your information is safe and secure. We go the extra mile to keep your data protected. All user types in the platform have access to multi-factor authentication, helping prevent unauthorized access. All data is stored in ISO 27001 compliant data centers in the United States through AWS. When storing sensitive data on our platform, you can trust us to keep your information confidential and protected.

Learn more about our security policies here.

White-Label Mobile App (Coming Soon)

The perfect solution for clients who are always on the go. Give access to your answering service from anywhere, at any time. Empower clients to view messages, temporarily pause their message relays, compare real-time analytics, access customer information, update oncall calendars, pay bills, make private calls with their business caller ID and number from their mobile phone, and much more! Branded with your company’s logo and name, providing a consistent and seamless experience to your clients.

Real-Time Reporting and Analytics

Kauneonga’s Reporting and Analytics suite provides real-time reporting and analytics for the TAS industry, enabling supervisors and admins to make data-driven decisions that improve the customer experience and increase operational efficiency. Our centralized dashboard offers transparency and versatility with data translation, highlighting key KPIs to provide an in-depth overview of your business. Core reporting features include filtering, analyzing, and visualizing important targets, as well as generating CDRs and usage reports with recordings to monitor call quality. With Kauneonga’s reporting, you can leverage the power of real-time reporting and analytics to optimize your business performance.

Dynamic Agent Scripting

Our dynamic agent scripting solution creates customized scripts based on the caller’s responses, enabling agents to respond to client requests consistently, while also personalizing their approach to each individual customer’s needs. This technology streamlines the customer interaction process, helping agents provide accurate information and resulting in increased customer satisfaction. With this intelligent solution, all agents can respond to client requests in a consistent manner, yet tailored to each client’s specific reaction.

Eliminate the guesswork in relaying messages through Liberty’s script triggers and automation. Through logic-driven workflows, agents are no longer required to memorize complex scenarios for how and when to relay messages to your clients. Through Liberty, all message relays are pre-designed and automatically triggered, configurable based on answers to script questions, time of day, day of week, and more. Focus on delivering a quality experience for your clients, while Liberty handles the complexities for you.

Workforce Management

Looking for a better way to manage your answering service workforce? Analyzing real-time call volume, it determines the exact number of agents you need each hour of the day. Plus, it includes scheduling and operations efficiency tools so you can create schedules in one location, streamlining the process. Manage your team all in one place with our workforce management suite. With real-time reporting and analytics tools, you can track metrics and optimize your workforce for productivity and profitability. Say goodbye to scattered spreadsheets and email chains – give our tool a try and take your workforce management to the next level!

Cloud Communications

Revolutionize the way you communicate with our Cloud Communications solution. Our comprehensive suite of communication tools, including SMS, VoIP, local and toll-free numbers, fax, call control, and more, make it easy to provide your clients with the communication channels they need. With our fully cloud-based platform, you can say goodbye to the headaches of managing separate vendors and complicated billing structures. Our Cloud Communications solution is designed to simplify your communication needs, increase your efficiency, and enhance your overall customer experience. Let us help you take your communication capabilities to the next level.

Integrations

Our platform integrates with over 6000+ business applications to simplify your workflow and enhance your productivity. Our integrations enable you to manage CRMs, lead intake, appointment scheduling, and more, all in one centralized location. By creating a unified system, your team can provide a better customer experience by having all the information they need in one place and reduce the time required to search for information across different tools and platforms. Even better, your clients can access all of this information from various platforms, all in one centralized location.

Payment IVR

Our Payment IVR solution integrates with Stripe, Fiserv, and Authorize.net, giving our clients the ability to collect payments through interactive voice response (IVR). This solution allows payments to be made at any time during the day or night, through a secure, compliant, and reliable automated solution.

Take the first step in a more streamlined experience!

Leave your legacy system in the past and explore Liberty, the all-in-one cloud-based CCaaS platform for the TAS industry.