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Your Answering Service In The Cloud

Meet Liberty, a true cloud-based CCaaS platform for the telephone answering service industry. Enhancing your agent’s experience, and in turn, your customer’s experience. Built by an answering service, for your answering service.

Cloud Based Answering Service Software

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Cloud-Based Platform Designed For Answering Services and Contact Centers

Over a decade ago, we began developing our own software due to lack of products on the market that could sufficiently meet the unique needs of answering services and contact centers. What started as a small application has evolved into a robust, all-in-one cloud-based solution that streamlines and simplifies customer and agent experiences.

Fully Cloud Based

Cloud Telephony Switch

No closets or VPMs needed. Simply flip a browser, authenticate in, and run your application from anywhere in the world.

Dynamic Agent Scripting

Dynamic Agent Scripting

Our UI allows you to drag and drop to make changes on the spot to create complex dynamic scripts as needed.

Dispatch Automation

Dispatch Automation

Work smarter, not harder by automatically dispatching your messages on the fly with the touch of a single button.

HIPAA Compliant

HIPAA Compliant Secure Messaging

With years of experience supporting healthcare businesses, our secure messaging feature meets all HIPAA requirements.

Message Delivery

Email, SMS, and Fax Message Delivery

With an array of 24/7 delivery options available, receive your messages in your preferred method.

On-Call Calendar

On-Call Management

Streamline the process of adding people on call to ensure that your customers' needs are being met each time they reach out.

Client Testimonial

Client Testimonial - Luis Bedoya
Play Video about Client Testimonial - Luis Bedoya

Always Innovating, Always Adding!

In an industry where technology has been slow to advance, we are proud to be growing and innovating at a rapid pace. We are constantly adding new features and finding new ways to deliver faster, smarter, and more personalized experiences every day.

Features

Helping Deliver Better Customer Experiences

Designed to fit the needs of answering services and contact centers, our platform offers everything you need to take your production and customer satisfaction to the next level!

Redundant and Secure

Get rid of old legacy systems that are no longer supported, and step into the modern era with a fully cloud-based platform.

Cost Savings

Reduce your IT and maintenance costs. Hardware maintenance is no longer needed!

Happier, More Productive Agents

Our cloud-based platform helps agents work more efficiently, while handling customer calls in a personalized manner.

More Satisfied Customers

Happy customers lead to more referrals, testimonials, five-star online reviews, and revenue for your business.

Take the first step in delivering a more streamlined experience!

Leave your legacy system in the past and start exploring Liberty, the all-in-one cloud-based CCaaS platform for the TAS industry. Schedule a demo today to get started!