# Introduction

Welcome to the Kauneonga Liberty Platform — Cloud CCaaS for answering services

<a href="https://meetings.hubspot.com/meet-liberty/powered-by-kauneonga" class="button primary">Book a demo</a>

### Welcome to the Kauneonga Liberty Platform

Liberty is a cloud-based CCaaS platform built specifically for answering services. It brings omnichannel communications, scripting, workflow support, workforce management, and reporting into one platform.

Rather than splitting daily work across disconnected tools, Liberty keeps operations, service delivery, and oversight in one environment.

Agents work faster. Supervisors gain visibility. Admins keep multi-tenant operations consistent and easier to manage.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h4><i class="fa-leaf">:leaf:</i></h4></td><td><strong>Built for answering services</strong></td><td>Designed for the answering service industry, not adapted from generic call center software.</td><td><a href="/files/LHIOZGoI6dPF36TuRaxH">/files/LHIOZGoI6dPF36TuRaxH</a></td></tr><tr><td><h4><i class="fa-server">:server:</i></h4></td><td><strong>100% cloud-based</strong></td><td>Run operations from anywhere without relying on legacy on-premise infrastructure.</td><td><a href="/files/IaUMODRBBSBL8eUaPX09">/files/IaUMODRBBSBL8eUaPX09</a></td></tr><tr><td><h4><i class="fa-terminal">:terminal:</i></h4></td><td><strong>Omnichannel</strong></td><td>Handle calls, SMS, live chat, and related digital work from one platform.</td><td><a href="/files/ebMoLMpZFyLqpzByuzrk">/files/ebMoLMpZFyLqpzByuzrk</a></td></tr><tr><td><h4><i class="fa-chart-line">:chart-line:</i></h4></td><td><strong>Operational visibility</strong></td><td>Use reporting and oversight tools to monitor performance and improve service quality.</td><td><a href="/files/pluiIKHczdeOIaEWP36J">/files/pluiIKHczdeOIaEWP36J</a></td></tr></tbody></table>

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### What you can do with Liberty

Liberty supports day-to-day answering service operations in one place. Teams use it to manage communications, accounts, scripting, routing, on-call workflows, workforce performance, and client-facing activity.

<a href="/spaces/eeJDcQB8G3JORNHIxogY/pages/7FvWQMF0kTK7HGhlQfmo" class="button primary" data-icon="rocket-launch">Get started</a> <a href="/spaces/T1MLWFMsxHPG7WQAZBlc" class="button secondary" data-icon="terminal">API reference</a>

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### Choose your portal

#### Admin Portal

Use the Admin Portal to configure Liberty, manage users, control accounts, build scripts, and manage platform settings.

See [Admin Portal](/docs/portals/admin-portal.md).

#### Agent Portal

Use the Agent Portal to handle calls, messages, chats, SMS replies, and assigned work in one workspace.

See [Agent Portal](/docs/portals/agent-portal.md).

#### Supervisor Portal

Use the Supervisor Portal to monitor live operations, review agent activity, track quality, and manage workforce performance.

See [Supervisor Portal](/docs/portals/supervisor-portal.md).

#### User Portal

Use the User Portal to review messages, manage account access, maintain Oncall contacts, and monitor service activity.

See [User Portal](/docs/portals/user-portal.md).

***

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### Learn more about Liberty

Use the docs to move from orientation into setup, daily workflows, and deeper platform reference.

<a href="https://meetings.hubspot.com/meet-liberty/powered-by-kauneonga" class="button primary" data-icon="book-open">Book a demo</a> <a href="/spaces/eeJDcQB8G3JORNHIxogY" class="button secondary" data-icon="book">Documentation</a>
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### Core platform areas

#### Multi-tenant operations

Support many client accounts from one platform while keeping workflows centralized and easier to manage.

#### On-call workflows

Keep schedules, contacts, and escalation coverage current so agents can dispatch accurately.

#### Integrations

Connect Liberty to existing business systems and supporting workflows where needed.

***

### Start here next

* [Quickstart](/docs/getting-started/quickstart.md) — Get oriented and move into the right workflows.
* [Portal navigation](/docs/platform-basics/editor.md) — Understand how Liberty separates work by role.
* [Core concepts](/docs/platform-basics/markdown.md) — Learn the shared terms used across the platform.
* [Implementation checklist](/docs/getting-started/implementation/publish-your-docs.md) — Prepare Liberty for rollout, validation, and day-one use.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><h4><i class="fa-life-ring">:life-ring:</i></h4></td><td><strong>FAQs</strong></td><td>Find troubleshooting guidance, common questions, and current support references.</td><td><a href="/spaces/eeJDcQB8G3JORNHIxogY/pages/DSF1WZJ2SyWqTPcfYxHE" class="button secondary">View FAQ</a></td><td></td></tr><tr><td><h4><i class="fa-sparkles">:sparkles:</i></h4></td><td><strong>AI</strong></td><td>Explore AI capabilities and related product guidance across Liberty.</td><td><a href="https://www.kauneonga.com/docs/ai" class="button secondary">Explore AI</a></td><td></td></tr><tr><td><h4><i class="fa-clock-rotate-left">:clock-rotate-left:</i></h4></td><td><strong>Release Notes</strong></td><td>Review shipped features, fixes, and product improvements.</td><td><a href="https://www.kauneonga.com/docs/release-notes" class="button secondary">View release notes</a></td><td></td></tr><tr><td><h4><i class="fa-code">:code:</i></h4></td><td><strong>API Reference</strong></td><td>Review technical reference material for integrations and implementation work.</td><td><a href="/spaces/T1MLWFMsxHPG7WQAZBlc" class="button secondary">View API reference</a></td><td></td></tr><tr><td><h4><i class="fa-shield-halved">:shield-halved:</i></h4></td><td><strong>Security &#x26; Compliance</strong></td><td>Review security, privacy, and compliance information relevant to Liberty.</td><td><a href="/spaces/eeJDcQB8G3JORNHIxogY/pages/S3D68C3TU89PjOoEFUFp" class="button secondary">Review security</a></td><td></td></tr></tbody></table>


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