> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/release-notes/readme.md).

# Release Notes

Follow Liberty product updates and operational improvements. Open a release for complete details.

### Featured releases

* [Introducing Voice and SMS AI](/docs/release-notes/readme/apr-17-2026-introducing-voice-and-sms-ai.md) — Add AI-assisted call handling, live agent escalation, multilingual support, and structured data capture.
* [A Better Two-Way SMS Message Center](/docs/release-notes/readme/june-19-2026-a-better-two-way-sms-message-center.md) — Find contacts faster and manage inbound and outbound SMS in one view.
* [New Liberty Mobile App, Enhanced Click to Dial, and Microsoft Sign-In](/docs/release-notes/readme/july-30-2026-new-liberty-app-enhanced-click-to-dial-and-microsoft-sign-in.md) — Review messages, return calls, send SMS, and receive notifications from a mobile device.

{% updates format="full" %}
{% update date="2026-09-04" %}

## [Roles, AI Recordings, and Call Back Queue](/docs/release-notes/readme/sep-4-2026-roles-ai-recordings-and-call-back-queue.md)

Prepare Admin Portal roles for enforcement, review AI-answered call recordings, and offer callbacks or AI assistance to queued callers.
{% endupdate %}

{% update date="2026-06-25" %}

## [Live External Contact Availability in Transfer Manager](/docs/release-notes/readme/july-30-2026-new-liberty-app-enhanced-click-to-dial-and-microsoft-sign-in.md)

The Transfer panel shows a live availability indicator for each contact, so agents can see who can take a call before transferring.
{% endupdate %}

{% update date="2026-06-19" %}

## [A Better Two-Way SMS Message Center](/docs/release-notes/readme/june-19-2026-a-better-two-way-sms-message-center.md)

Two-Way SMS in the portal gains contact names, inbox and open-session counts, read filters, and outbound messages in one view.
{% endupdate %}

{% update date="2026-06-18" %}

## [New Login Experience](/docs/release-notes/readme/june-18-2026-custom-liberty-login-pages.md)

Refreshed, branded sign-in now supports identifier-first login, Apple sign-in, and searchable multi-account selection across Liberty portals.
{% endupdate %}

{% update date="2026-05-19" %}

## [Automatic DTMF Dialing for Extensions, Pagers, and IVRs](/docs/release-notes/readme/may-19-2026-automatic-dtmf-dialing-for-extensions-pagers-and-ivrs.md)

This release adds seamless DTMF dialing for extensions, pagers, and IVR navigation in the phonepad and Dialout workflows.
{% endupdate %}

{% update date="2026-05-01" %}

## [Native Integrations, External APIs, and Webhooks in Oncall Calendar](/docs/release-notes/readme/may-1-2026-external-apis-and-webhooks-in-oncall-calendar.md)

Oncall Calendar now supports native integrations, external APIs, and webhooks for more flexible connected delivery workflows.
{% endupdate %}

{% update date="2026-04-22" %}

## [New QliqSOFT Integrations](/docs/release-notes/readme/apr-22-2026-new-qliqsoft-integration.md)

Liberty now supports new QliqSOFT integrations, giving answering services another native option for connected client workflows.
{% endupdate %}

{% update date="2026-04-17" %}

## [Introducing Voice and SMS AI](/docs/release-notes/readme/apr-17-2026-introducing-voice-and-sms-ai.md)

Voice AI introduces a hybrid call handling model for answering services, combining AI answering service workflows with live agent escalation, multilingual support, and structured data capture.
{% endupdate %}

{% update date="2026-04-08" %}

## [Workflow, reporting, and messaging improvements](/docs/release-notes/readme/apr-8-2026-voicemails-reporting-and-messaging-improvements.md)

This release improves voicemail routing, To-Do visibility, and message review across Liberty.
{% endupdate %}

{% update date="2026-01-20" %}

## [QA AI Dashboard, Real-Time AI Call Insights](/docs/release-notes/readme/jan-20-2026-qa-ai-dashboard-and-coaching-insights.md)

The new QA AI Dashboard delivers interactive performance insights, agent score trends, and detailed evaluation breakdowns. This makes AI-driven quality review faster and more actionable for supervisors and QA teams.
{% endupdate %}
{% endupdates %}


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