# Release Notes Follow product updates, feature launches, and operational improvements across the Kauneonga Liberty Platform. Open any release for the full details and rollout impact. ### Top recent changes * [Automatic DTMF Dialing for Extensions, Pagers, and IVRs](/docs/release-notes/readme/may-19-2026-automatic-dtmf-dialing-for-extensions-pagers-and-ivrs.md) — Dial extensions, pagers, and IVR menu selections automatically from the phonepad and Dialout workflows. * [Introducing Voice and SMS AI](/docs/release-notes/readme/apr-17-2026-introducing-voice-and-sms-ai.md) — Launch hybrid Voice AI with live-agent escalation, multilingual calls, and structured data capture. * [Native Integrations, External APIs, and Webhooks in Oncall Calendar](/docs/release-notes/readme/may-1-2026-external-apis-and-webhooks-in-oncall-calendar.md) — Add flexible delivery methods in Oncall Calendar with native integrations, external APIs, and webhooks. * [New QliqSOFT Integrations](/docs/release-notes/readme/apr-22-2026-new-qliqsoft-integration.md) — Enable new QliqSOFT integrations and request additional native integrations for client-specific workflows. [Read the May 19, 2026 release note](/docs/release-notes/readme/may-19-2026-automatic-dtmf-dialing-for-extensions-pagers-and-ivrs.md) {% updates format="full" %} {% update date="2026-05-19" %} ## [Automatic DTMF Dialing for Extensions, Pagers, and IVRs](/docs/release-notes/readme/may-19-2026-automatic-dtmf-dialing-for-extensions-pagers-and-ivrs.md) This release adds seamless DTMF dialing for extensions, pagers, and IVR navigation in the phonepad and Dialout workflows. [Read More](/docs/release-notes/readme/may-19-2026-automatic-dtmf-dialing-for-extensions-pagers-and-ivrs.md) {% endupdate %} {% update date="2026-05-01" %} ## [Native Integrations, External APIs, and Webhooks in Oncall Calendar](/docs/release-notes/readme/may-1-2026-external-apis-and-webhooks-in-oncall-calendar.md) Oncall Calendar now supports native integrations, external APIs, and webhooks for more flexible connected delivery workflows. [Read More](/docs/release-notes/readme/may-1-2026-external-apis-and-webhooks-in-oncall-calendar.md) {% endupdate %} {% update date="2026-04-22" %} ## [New QliqSOFT Integrations](/docs/release-notes/readme/apr-22-2026-new-qliqsoft-integration.md) Liberty now supports new QliqSOFT integrations, giving answering services another native option for connected client workflows. [Read More](/docs/release-notes/readme/apr-22-2026-new-qliqsoft-integration.md) {% endupdate %} {% update date="2026-04-17" %} ## [Introducing Voice and SMS AI](/docs/release-notes/readme/apr-17-2026-introducing-voice-and-sms-ai.md) Voice AI introduces a hybrid call handling model for answering services, combining AI answering service workflows with live agent escalation, multilingual support, and structured data capture. [Read More](/docs/release-notes/readme/apr-17-2026-introducing-voice-and-sms-ai.md) {% endupdate %} {% update date="2026-04-08" %} ## [Workflow, reporting, and messaging improvements](/docs/release-notes/readme/apr-8-2026-voicemails-reporting-and-messaging-improvements.md) This release improves voicemail routing, To-Do visibility, and message review across Liberty. [Read More](/docs/release-notes/readme/apr-8-2026-voicemails-reporting-and-messaging-improvements.md) {% endupdate %} {% update date="2026-01-20" %} ## [QA AI Dashboard, Real-Time AI Call Insights](/docs/release-notes/readme/jan-20-2026-qa-ai-dashboard-and-coaching-insights.md) The new QA AI Dashboard delivers interactive performance insights, agent score trends, and detailed evaluation breakdowns. This makes AI-driven quality review faster and more actionable for supervisors and QA teams. [Read More](/docs/release-notes/readme/jan-20-2026-qa-ai-dashboard-and-coaching-insights.md) {% endupdate %} {% update date="2025-12-22" %} ## [International Calling & Phone Number Enhancements](/docs/release-notes/readme/dec-22-2025-international-calling-and-phone-number-enhancements.md) Select international country codes when entering phone numbers, place outbound calls to supported destinations, and keep phone data clean and consistent across Liberty. [Read More](/docs/release-notes/readme/dec-22-2025-international-calling-and-phone-number-enhancements.md) {% endupdate %} {% update date="2025-12-17" %} ## [Two-Way SMS — Send & Receive Text Messages in One Inbox](/docs/release-notes/readme/dec-17-2025-two-way-sms-send-and-receive-text-messages-in-one-inbox.md) Two-Way SMS lets teams send and receive text messages directly inside Liberty, route conversations to inboxes or agents, and manage SMS alongside calls and chats from one shared workflow. [Read More](/docs/release-notes/readme/dec-17-2025-two-way-sms-send-and-receive-text-messages-in-one-inbox.md) {% endupdate %} {% update date="2025-12-09" %} ## [Quality Assurance AI Built For Real Answering Service Operations](/docs/release-notes/readme/dec-9-2025-qa-ai-evaluation-transcription-and-coaching.md) Quality Assurance AI now provides more accurate, context-aware call evaluations with improved transcription, structured scoring, and deeper account awareness. That gives supervisors more useful coaching insight and more reliable QA results. [Read More](/docs/release-notes/readme/dec-9-2025-qa-ai-evaluation-transcription-and-coaching.md) {% endupdate %} {% update date="2025-10-23" %} ## [API-Driven Script Workflows and Outbound Call Recording](/docs/release-notes/readme/oct-23-2025-api-driven-script-workflows-and-outbound-call-recording.md) This release adds outbound call recording and API-driven script workflows, making it easier to capture calls automatically and use live external data during call handling. [Read More](/docs/release-notes/readme/oct-23-2025-api-driven-script-workflows-and-outbound-call-recording.md) {% endupdate %} {% update date="2025-09-03" %} ## [IVR Hang Up Node, Omni Select Manual Pickup, and Voicemail Email Enhancements](/docs/release-notes/readme/sept-3-2025-ivr-hang-up-node-omni-select-manual-pickup-and-voicemail-email-enhancements.md) Define IVR call endings, enable manual inbound pickup, and improve voicemail email delivery. [Read More](/docs/release-notes/readme/sept-3-2025-ivr-hang-up-node-omni-select-manual-pickup-and-voicemail-email-enhancements.md) {% endupdate %} {% update date="2025-08-28" %} ## [Cleaner Recalls, Faster IVR Setup, and New API Endpoints in Liberty](/docs/release-notes/readme/aug-28-2025-cleaner-recalls-faster-ivr-setup-and-api-updates.md) Reduce recall clutter, identify manual recalls faster, and speed up IVR DID search. [Read More](/docs/release-notes/readme/aug-28-2025-cleaner-recalls-faster-ivr-setup-and-api-updates.md) {% endupdate %} {% update date="2025-08-20" %} ## [Agent Script Tracking for Calls, Cleaner Supervisor Views, and Skill Flow Improvements](/docs/release-notes/readme/aug-20-2025-agent-script-tracking-supervisor-views-and-skill-flow.md) Track script usage on inbound calls, simplify supervisor views, and prevent duplicate skills. [Read More](/docs/release-notes/readme/aug-20-2025-agent-script-tracking-supervisor-views-and-skill-flow.md) {% endupdate %} {% update date="2025-08-06" %} ## [To Dos in Agent Ticker, Cleaner Dashboard, and Smarter Notifications](/docs/release-notes/readme/aug-6-2025-to-dos-in-agent-ticker-cleaner-dashboard-and-smarter-notifications.md) Surface queued To Dos in the agent ticker, simplify the dashboard, and reduce alert noise. [Read More](/docs/release-notes/readme/aug-6-2025-to-dos-in-agent-ticker-cleaner-dashboard-and-smarter-notifications.md) {% endupdate %} {% update date="2025-07-17" %} ## [API v2 Message Enhancements, Time Zone Accurate Digests, and Stereo Call Recordings](/docs/release-notes/readme/july-17-2025-api-v2-message-enhancements-time-zone-accurate-digests-and-stereo-call-recordings.md) Improve API v2 message responses, align digests to account time zones, and upgrade recordings to WAV stereo. [Read More](/docs/release-notes/readme/july-17-2025-api-v2-message-enhancements-time-zone-accurate-digests-and-stereo-call-recordings.md) {% endupdate %} {% update date="2025-06-26" %} ## [Secure Message Links, Smarter Digests, and OAuth UX Improvements](/docs/release-notes/readme/june-26-2025-secure-message-links-smarter-digests-and-oauth-ux.md) Improve secure message links, digest context, Sheets visibility, and OAuth redirects. [Read More](/docs/release-notes/readme/june-26-2025-secure-message-links-smarter-digests-and-oauth-ux.md) {% endupdate %} {% update date="2025-06-13" %} ## [Enhanced IVR Audio Prompts, New Settings Tab, and Smarter Call Routing](/docs/release-notes/readme/june-13-2025-enhanced-ivr-audio-prompts-and-smarter-settings.md) Add audio or text-to-speech prompts to IVR call options and manage settings from one tab. [Read More](/docs/release-notes/readme/june-13-2025-enhanced-ivr-audio-prompts-and-smarter-settings.md) {% endupdate %} {% update date="2025-05-06" %} ## [Custom Email Subjects, Script Tracking, and Cleaner Notifications](/docs/release-notes/readme/may-6-2025-custom-email-subjects-script-tracking-and-preferences.md) Add custom email subjects from Sheets, track script IDs on messages, and show cleaner preference defaults. [Read More](/docs/release-notes/readme/may-6-2025-custom-email-subjects-script-tracking-and-preferences.md) {% endupdate %} {% update date="2025-05-01" %} ## [Manual Recalls, Call Modal Updates, and Dashboard Enhancements](/docs/release-notes/readme/may-1-2025-manual-recalls-call-modal-updates-and-dashboard-enhancements.md) Create manual recalls faster, review clearer schedules, and track follow-ups in My Recalls. [Read More](/docs/release-notes/readme/may-1-2025-manual-recalls-call-modal-updates-and-dashboard-enhancements.md) {% endupdate %} {% update date="2025-04-16" %} ## [CNAM Support and Sleek Chat Transcripts](/docs/release-notes/readme/apr-16-2025-cnam-support-and-sleek-chat-transcripts.md) Show caller names when available and make chat transcript emails easier to read. [Read More](/docs/release-notes/readme/apr-16-2025-cnam-support-and-sleek-chat-transcripts.md) {% endupdate %} {% update date="2025-04-02" %} ## [Improved Supervisor Chat Reporting and Enhanced IVR Handling](/docs/release-notes/readme/apr-2-2025-improved-supervisor-chat-reporting-and-ivr-handling.md) Speed up supervisor reporting, refine IVR call limits, and fix Email To-Dos validation. [Read More](/docs/release-notes/readme/apr-2-2025-improved-supervisor-chat-reporting-and-ivr-handling.md) {% endupdate %} {% update date="2025-02-21" %} ## [API v2 Enhancements: New Features and Documentation](/docs/release-notes/readme/feb-21-2025-api-v2-enhancements-and-documentation.md) Expand API v2 message data, improve agent script date handling, and publish documentation. [Read More](/docs/release-notes/readme/feb-21-2025-api-v2-enhancements-and-documentation.md) {% endupdate %} {% update date="2025-02-12" %} ## [Smarter Filtering and Transfers: Enhancements to API and Agent Menus](/docs/release-notes/readme/feb-12-2025-smarter-filtering-and-transfers.md) Filter API v2 data by date and show only eligible agents in transfer menus. [Read More](/docs/release-notes/readme/feb-12-2025-smarter-filtering-and-transfers.md) {% endupdate %} {% update date="2025-02-07" %} ## [Two-Way SMS Routing Update & Workforce Forecast Enhancements](/docs/release-notes/readme/feb-7-2025-two-way-sms-routing-update-and-workforce-forecast-enhancements.md) Manage the Two-Way SMS blacklist, play call recordings directly from CDRs, and improve dashboard visibility with clearer SMS status and reporting cues. [Read More](/docs/release-notes/readme/feb-7-2025-two-way-sms-routing-update-and-workforce-forecast-enhancements.md) {% endupdate %} {% update date="2025-02-05" %} ## [API Modernization: UUIDs Now Live and API v1 Fully Deprecated](/docs/release-notes/readme/feb-5-2025-api-modernization-and-uuids-in-api-v2.md) Complete the move to API v2, add UUIDs for core resources, and improve call and To Do workflows. [Read More](/docs/release-notes/readme/feb-5-2025-api-modernization-and-uuids-in-api-v2.md) {% endupdate %} {% update date="2025-02-01" %} ## [Introducing To Dos: Build Outbound Call, SMS, Email, and Task Workflows](/docs/release-notes/readme/feb-1-2025-introducing-to-dos.md) Create, schedule, and automate outbound calls, SMS, email, and internal tasks inside Liberty. [Read More](/docs/release-notes/readme/feb-1-2025-introducing-to-dos.md) {% endupdate %} {% endupdates %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.kauneonga.com/docs/release-notes/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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