What's New
Improved Date Filtering for Recordings & Messages: You can now use
start_dateandend_dateparameters to filter call recordings (up to 31 days) and messages (up to 180 days) for more precise queries.Smarter Agent Listings in Transfer Menus: Transfer menus now only display agents who are actually able to receive transfers, removing unavailable or ineligible options.
Key Benefits
Narrow down your API queries for call recordings and messages to retrieve only the data you need.
Save time and reduce user error with more focused and accurate transfer options.
Ensure compliance and performance by avoiding broad or inefficient data requests.
Why It Matters
Precise filtering helps teams stay efficient—especially when pulling large volumes of communication data. With added validation and clear limits on date ranges, these enhancements make it easier to analyze recent conversations while avoiding overbroad queries that could impact performance.
For call handling, streamlined transfer menus mean less time scanning for the right agent and fewer mistakes when rerouting calls. Your team can act faster, with more confidence, and deliver smoother customer experiences.
Getting Started
1. Filtering with Dates: Use start_date and end_date in your API v2 requests to limit results.
Call Recordings: Max range = 31 days
Messages: Max range = 180 days
🔍 Example:
GET /api/v2/call_recordings?start_date=2024-02-01&end_date=2024-02-10
GET /api/v2/messages?start_date=2024-02-01&end_date=2024-02-10 2. Transfer Menu Update: The improved logic is live—no setup needed. Menus will now only show agents who can receive transfers.
Log in to Liberty and start exploring the improved filtering and transfer logic today.
