What's New
Faster Supervisor Dashboard: The Supervisor Chat Dashboard now uses cached data to reduce redundant database calls and improve overall performance.
Updated IVR Call Limit Behavior: A new dropdown lets you choose how your IVR handles call limits—play a busy tone or deliver a customizable voice message.
Key Benefits
Smoother experience for supervisors with faster, more efficient dashboard reporting.
More control over how customers are handled when call limits are reached.
Enhanced user interface makes configuration easier and more intuitive.
Why It Matters
When your team leads are monitoring live activity, speed matters. This optimization to the Supervisor Dashboard ensures faster load times and more responsive data views, helping leaders stay focused on managing performance—not waiting on screens to load.
On the IVR side, the new call limit behavior options mean you’re no longer stuck with one default response. You now have the flexibility to tailor how overflow callers are treated, offering a better experience and keeping them informed—even during peak hours.
Getting Started
Dashboard Optimization: No setup required—dashboard speed improvements are now active.
Call Limit Text Options:
Go to the IVR configuration section.
Choose between Busy Tone or Use Calls Limit Text to define your preferred response.
Ready to customize? Log in to Liberty to explore the latest updates now.
