Release Notes
APR 16, 2025
Know Who’s Calling: CNAM Support & Sleek Chat Transcripts
This update introduces CNAM support in Caller ID, allowing caller names to appear alongside numbers when provided by the carrier. We’ve also improved chat transcript email formatting for better readability.
APR 2, 2025
Improved Supervisor Chat Reporting and Enhanced IVR Handling
This release improves Supervisor Dashboard performance with cached data for faster loading and introduces new call limit behavior options for IVRs. It also includes a fix for domain validation in the Email To-Dos process, ensuring proper authentication with Sendgrid.
FEB 21, 2025
API v2 Enhancements: New Features, Documentation, and Bug Fixes
This release introduces key updates to API v2, including expanded data fields for messages, official API v2 documentation, and enhancements for better developer experience. Additionally, agent script end date timezone handling has been improved.
FEB 12, 2025
Smarter Filtering and Transfers: Enhancements to API and Agent Menus
This release brings enhanced filtering to API v2 with support for start_date and end_date parameters, making it easier to retrieve specific call recordings and messages. We’ve also improved transfer menus to display only agents eligible to receive transfers, streamlining call handling.
FEB 5, 2025
API Modernization: UUIDs Now Live and API v1 Fully Deprecated
This release finalizes the transition to API v2 with the full deprecation of API v1 and the introduction of UUIDs for key resources like Messages, Phones, Users, and Agent Scripts. Additional improvements enhance active call accuracy, streamline call handling, and support better escalation flows in To Do workflows
FEB 1, 2025
Introducing To Dos:
Build Outbound Call, SMS, Email, and Task Workflows
In today’s fast-paced world, an answering service is no longer just about picking up calls. Our innovative To Dos suite empowers you with robust tools for managing tasks, scheduling appointment reminders, following up on leads, and sending out emergency alerts. This ensures your clients remain organized and responsive at all times. Elevate your answering service with the unmatched efficiency and dependability of To Dos.
