Release Notes

This update introduces CNAM support in Caller ID, allowing caller names to appear alongside numbers when provided by the carrier. We've also improved chat transcript email formatting for better readability.

This release improves Supervisor Dashboard performance with cached data for faster loading and introduces new call limit behavior options for IVRs. It also includes a fix for domain validation in the Email To-Dos process, ensuring proper authentication with Sendgrid.

This release introduces key updates to API v2, including expanded data fields for messages, official API v2 documentation, and enhancements for better developer experience. Additionally, agent script end date timezone handling has been improved.

This release brings enhanced filtering to API v2 with support for start_date and end_date parameters, making it easier to retrieve specific call recordings and messages. We've also improved transfer menus to display only agents eligible to receive transfers, streamlining call handling.

This release finalizes the transition to API v2 with the full deprecation of API v1 and the introduction of UUIDs for key resources like Messages, Phones, Users, and Agent Scripts. Additional improvements enhance active call accuracy, streamline call handling, and support better escalation flows in To Do workflows