> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/portals/admin-portal/clients-and-accounts/account-phone-information.md).

# Account phone information

## Account phone information

The **Phone Information** area stores the operational details used by scripts, routing, and notifications for an account.

Use it to define how a specific account behaves.

### Company details

#### Company name, number, and address

Use these fields to store the business identity agents see while handling interactions.

#### Website

Add the client website if agents need it during script handling.

#### Industry

Use **Industry** as a label to classify the account.

### Routing and schedule context

#### Skills

Assign the skills that should route queued work for this account.

#### Time zone

Set the time zone used for account activity timing.

This affects schedules, holidays, and time-based workflows.

#### Holidays

Assign holidays to the account when holiday-specific behavior should apply.

### Message presentation

#### Email subject

Use **Email Subject** to set the default subject for message emails.

Placeholder variables can be used where supported.

#### SMS template

Use **SMS Template** to control the order and visibility of fields in SMS notifications.

This is useful when a client needs a specific SMS format.

### Agent-facing reference content

#### Company information

Use **Company Information** to store account reference details agents should see during intake.

#### Office hours

Use **Office Hours** to show the client's hours inside the script workflow.

#### Special instructions

Use **Special Instructions** for handling notes that agents should follow on every interaction.

### Escalation defaults

#### Non-message escalation level

Use this default when non-message outcomes should still trigger delivery.

#### SMS origin escalation level

Use this default to route SMS reply transcripts.

#### Chat origin escalation level

Use this default to route chat transcripts.

#### Voicemail notification emails

Use these email recipients for voicemail notification workflows.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://www.kauneonga.com/docs/portals/admin-portal/clients-and-accounts/account-phone-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.