> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/portals-and-app/admin-portal/omnichannel.md).

# Omnichannel

Configure To Dos, Live Chat, and Two-Way SMS in Liberty.

## Omnichannel

Liberty supports digital and task-based workflows alongside voice. Use this area to configure channel behavior for chat, SMS, and scheduled tasks.

### In this section

* [To Dos](/docs/portals-and-app/admin-portal/omnichannel/to-dos.md)
* [SMS To Dos](/docs/portals-and-app/admin-portal/omnichannel/to-dos/sms-to-dos.md)
* [Email To Dos](/docs/portals-and-app/admin-portal/omnichannel/to-dos/email-to-dos.md)
* [Call To Dos and API](/docs/portals-and-app/admin-portal/omnichannel/to-dos/call-to-dos-and-api.md)
* [Live Chat](/docs/portals-and-app/admin-portal/omnichannel/live-chat.md)
* [Two-Way SMS](/docs/portals-and-app/admin-portal/omnichannel/two-way-sms.md)

### To Dos

To Dos support outbound call, SMS, email, and reminder workflows.

Use To Dos to:

* schedule outbound reminders
* assign manual call tasks to agents
* automate SMS and email notifications
* run recurring operational workflows

For endpoint details and payloads, see [API reference](https://www.kauneonga.com/docs/api-reference/).

### Live Chat

Live Chat adds website chat to Liberty so agents can handle digital conversations in the same workspace used for calls and messages.

Typical configuration includes:

* website widget code
* greeting
* pre-chat form
* logo and theme settings
* quick responses
* prompt fields

### Two-Way SMS

Two-Way SMS lets agents send and receive text messages from business numbers inside Liberty.

Typical setup depends on:

* SMS-enabled numbers
* carrier registration requirements
* account-level feature enablement
* routing rules for agent or user delivery

#### SMS routing options

* **User Inbox**
* **Route to Agent**
* **Schedule**

#### Common configuration options

* greeting
* quick responses
* account-level routing rules

### Related pages

* [API reference](https://www.kauneonga.com/docs/api-reference/)
* [Integrations](/docs/useful-resources/integrations.md)


---

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