> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/platform-basics/editor.md).

# Portal navigation

Choose the right Liberty portal and understand what each role does there.

## Portal navigation

Liberty uses separate portals for different roles.

That structure keeps daily work, administration, oversight, and client access organized.

If this is your first Liberty page, start here.

### Why Liberty uses separate portals

Agents need a fast workspace for live interactions.

Admins need deeper control over accounts, users, and workflows.

Supervisors need live visibility, quality tools, and staffing controls.

Clients need self-service access without operational clutter.

### Choose the portal that matches your job

### Admin Portal

Use the Admin Portal for setup, control, and governance.

This is where admins manage users, accounts, scripts, resources, routing, messaging, voice setup, and reporting access.

Use this portal when you need to change how Liberty is configured.

See [Admin Portal](/docs/portals-and-app/admin-portal.md).

### Agent Portal

Use the Agent Portal for day-to-day interaction handling.

This is where agents handle calls, messages, recalls, chats, SMS replies, and assigned tasks.

Use this portal when you are actively working live answering service traffic.

See [Agent Portal](/docs/portals-and-app/agent-portal.md).

### Supervisor Portal

Use the Supervisor Portal for live oversight and coaching.

This is where supervisors monitor activity, review agent sessions, track quality, and manage workforce performance.

Use this portal when you need to monitor service levels or support agents in real time.

See [Supervisor Portal](/docs/portals-and-app/supervisor-portal.md).

### User Portal

Use the User Portal for client-facing self-service.

This is where clients review messages, manage access, and maintain account and Oncall information.

Use this portal when you need client visibility or account self-service.

See [User Portal](/docs/portals-and-app/user-portal.md).

### If you are not sure where to start

1. Start with [Introduction](/docs/overview/introduction.md).
2. Pick the portal that matches your role.
3. Open that portal overview, then follow its first-time path.

{% hint style="info" %}
If you are not sure where to begin, use [Introduction](/docs/overview/introduction.md).
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://www.kauneonga.com/docs/platform-basics/editor.md?ask=<question>&goal=<endgoal>
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`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.