> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/help-center/troubleshooting/overview/network-and-browser-checks.md).

# Network and browser checks

Validate browser, device, and internet setup for stable Liberty performance.

Use this page to validate browser, device, and connection setup when voice quality or registration is unstable.

### Start with these checks

1. Confirm the agent is using **Google Chrome 132+**.
2. Confirm the workstation passes the **Kauneonga IT Assessment Test**.
3. Confirm the workstation is on **wired Ethernet**.
4. Confirm the connection has enough stable upload and download bandwidth.
5. Confirm QoS or traffic prioritization is in place when available.

### Browser checks

#### Avoid routine refreshes

Refreshing the browser or selecting **Dashboard** forces a WebRTC re-registration.

This can briefly change the agent to **Unregistered** and interrupt call delivery.

If the app is responsive, use this reset instead:

1. Click **Unavailable**.
2. Wait a few seconds.
3. Click **Available** again.

#### Confirm Chrome settings

In Chrome:

* allow microphone access for Liberty
* keep `kauneonga.com` active

### Network checks

Use **wired Ethernet** for active workstations.

Avoid:

* Wi-Fi when possible
* satellite or shared connections
* `LTE/5G`, `MiFi`, and range extenders
* streaming traffic on the same connection during work hours

Run [Cloudflare Speed Test](https://speed.cloudflare.com/) to verify available bandwidth.

Recommended baseline:

* `100 Mbps` download per user
* `10 Mbps` upload per user
* at least `10 Mbps` reserved for UDP traffic

#### Ports to prioritize

If the router or firewall supports QoS, prioritize:

* `5060` — UDP/TCP SIP signaling
* `5061` — TLS SIP signaling
* `3478` — STUN/TURN
* `16384-32768` — RTP media

### Related setup guidance

* [IT Best Practices](/docs/help-center/it/it-best-practices.md)
* [Remote internet setup](/docs/help-center/it/remote-internet-setup.md)


---

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