> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/ai/voice-ai/voice-ai-assistants.md).

# Voice AI Assistants

How Liberty AI assistants can be configured for voice workflows, routing, scheduling, and integrations.

Liberty AI Assistant answers inbound calls, completes structured tasks, and captures required details.

It can route callers, schedule appointments, dispatch work, or transfer calls to agents. Clear escalation rules keep exceptions moving to the right team.

### Call and try it yourself

Choose a scenario, then call Liberty Voice AI live.

These are demonstration environments. Do not share real personal, payment, or health information.

<details>

<summary><strong>Home Services</strong></summary>

**Stonewell Plumbing Co.**

Distinguishes emergencies from routine jobs, then dispatches or books service.

Try: “Water is pouring out from under my sink.”

Try: “Can someone look at my water heater next week?”

<a href="tel:+18447881958" class="button primary" data-icon="phone">Call now</a>

(844) 788-1958

</details>

<details>

<summary><strong>Guest Care and Payments</strong></summary>

**Northfork Pizza Co.**

A four-location franchise that handles complaints, payments, and illness-report escalations.

Try: “My order from your Danbury store made my wife sick.”

Try: “I want to pay for a pickup order.”

Test card: **4242 4242 4242 4242** · 12/30 · CVV 123 · ZIP 33068 (test only). [Payment steps](/docs/ai/voice-ai/payment-ai.md#try-it)

<a href="tel:+18776480576" class="button primary" data-icon="phone">Call now</a>

(877) 648-0576

</details>

<details>

<summary><strong>Legal Intake · EN / FR / ES / PT</strong></summary>

**Redstone Injury Law**

Completes injury intake and screens conflicts in English, French, Spanish, or Portuguese, and switches languages mid-call.

Try: “I was in a car accident last week.”

Try: “J’ai eu un accident d’auto la semaine passée.”

Try: “Tuve un accidente de auto la semana pasada.”

Try: “Sofri um acidente de carro na semana passada.”

<a href="tel:+18447941275" class="button primary" data-icon="phone">Call now</a>

(844) 794-1275

</details>

<details>

<summary><strong>Medical</strong></summary>

**Rivermark Family Medicine**

An after-hours family practice for refills, appointments, and urgent clinical routing.

Try: “I need a refill on my blood pressure medication.”

Try: “My son has had a fever since last night.”

<a href="tel:+18779310105" class="button primary" data-icon="phone">Call now</a>

(877) 931-0105

Handles refills, scheduling, intake, billing, and urgent clinical routing. Emergency language directs callers to 911. Do not share real patient information.

</details>

<details>

<summary><strong>Home Services</strong></summary>

**Summit Heating & Air**

Try: “My air conditioner is blowing warm air.”

Try: “Can I schedule a furnace tune-up for next week?”

<a href="tel:+18443346732" class="button primary" data-icon="phone">Call now</a>

(844) 334-6732

</details>

<details>

<summary><strong>Home Services and Payments</strong></summary>

**Clearwater Air Duct Cleaning**

Qualifies leads and books free on-site estimates, and takes invoice payments and cleaning deposits by secure text link.

Try: “My house gets dusty again right after I clean.”

Try: “Can I get an estimate for cleaning the vents in my home?”

Try: “I’d like to pay my invoice.”

Test card: **4242 4242 4242 4242** · 12/30 · CVV 123 · ZIP 33068 (test only). [Payment steps](/docs/ai/voice-ai/payment-ai.md#try-it)

<a href="tel:+18668860306" class="button primary" data-icon="phone">Call now</a>

(866) 886-0306

</details>

<details>

<summary><strong>Home Services</strong></summary>

**TradePro Home Services**

Try: “I need help with a repair at my house.”

Try: “Can someone come out this afternoon?”

<a href="tel:+18773713783" class="button primary" data-icon="phone">Call now</a>

(877) 371-3783

</details>

<details>

<summary><strong>Tax and Accounting</strong></summary>

**Northgate Tax and Accounting**

Try: “I have not filed my taxes yet. Can you help?”

Try: “I received a letter from the IRS and need advice.”

<a href="tel:+18447910769" class="button primary" data-icon="phone">Call now</a>

(844) 791-0769

</details>

<details>

<summary><strong>Property Management</strong></summary>

**Tidewater Property Group**

Try: “My kitchen sink is leaking. Who should I contact?”

Try: “I want to ask about renting one of your properties.”

<a href="tel:+18447910864" class="button primary" data-icon="phone">Call now</a>

(844) 791-0864

</details>

<details>

<summary><strong>IT Support</strong></summary>

**Northpoint IT Support**

Try: “I cannot log in to my work email.”

Try: “My computer keeps freezing. Can someone help?”

<a href="tel:+18447881960" class="button primary" data-icon="phone">Call now</a>

(844) 788-1960

</details>

### Key Features

* **80+ languages:** Natural voice interactions can switch languages mid-call. See [Multilingual AI](/docs/ai/voice-ai/multilingual-ai.md).
* **Seamless escalation:** Live agents receive an AI summary for a smooth handoff.
* **7,000+ integrations:** Connect CRMs, ticketing, scheduling, and billing through connectors, APIs, webhooks, and MCP.
* **Knowledge base:** Responses follow your documents, policies, and account rules.
* **Live web search:** The assistant can look up answers beyond its scripts and files.
* **Live calendar booking:** Book, reschedule, and cancel against real availability.
* **Secure payments:** Take card payments without exposing card numbers to agents. See [Payment AI](/docs/ai/voice-ai/payment-ai.md).
* **Structured capture and dispatch:** Capture call details as data and dispatch them by account rules.
* **Security and compliance controls:** Configure workflows to support your organization’s security and compliance requirements.

### Where it fits

AI Assistant is a strong fit for workflows such as:

* after-hours call handling
* appointment scheduling
* routine intake
* reminders and follow-up workflows
* guided routing to the right workflow or contact path
* multilingual translation

### On-call and escalation workflows

AI Assistant can align to Liberty on-call calendars and escalation logic.

This allows the workflow to:

* route by the right escalation ID
* follow time-based or account-specific rules
* hand off to the correct contact, team, or workflow
* move to a live agent when automation reaches a limit

<figure><img src="https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2Ffq8hPQNaEnlI9rGil65c%2FScreenshot%202026-04-07%20at%202.32.23%E2%80%AFPM.png?alt=media&#x26;token=0a294b25-7ae6-4ee1-9fe9-136a3948eb7f" alt="AI Assistant Human Escalation"><figcaption></figcaption></figure>

<figure><img src="https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2F2u0tDhuYDVMZHzLUuEEl%2FScreenshot%202026-04-07%20at%202.32.51%E2%80%AFPM.png?alt=media&#x26;token=9ab75c35-d4ec-491b-a0b9-894f0bf6f14d" alt="AI Assistant Human Escalation Full Transcript"><figcaption></figcaption></figure>

### Integrations and connected workflows

Connect AI Assistant to the systems that support your workflow.

Admins configure the connection, data fields, trigger conditions, and escalation path. This supports workflows that move across tools without losing context.

Common examples include:

* appointment scheduling and reminders
* intake data handoff to operational systems
* multi-step workflows across teams or tools

![Integrations Graphic](https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2FZqu0ImwERqvPorHoNi2G%2FIntegrations%20Image.jpg?alt=media\&token=6c4df46f-f3f7-4ea3-9e85-6671f828e750)

### Prompt and voice customization

AI Assistant workflows can be tailored to the account, script, and use case.

This can include:

* account-specific prompts
* different spoken voices
* branching logic
* fallback and escalation behavior

### When to use AI Assistant

AI Assistant works best when the workflow is:

* structured
* repeatable
* time-sensitive
* driven by clear routing rules

Agents remain the better fit when calls require judgment, empathy, or exception handling.

### Implementation guidance

Strong results usually depend on:

* clear workflow mapping
* defined escalation IDs and next steps
* accurate on-call calendar configuration
* account-specific prompts and routing
* testing across standard and exception paths


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