> For the complete documentation index, see [llms.txt](https://www.kauneonga.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.kauneonga.com/docs/ai/sms-ai/sms-ai-assistants.md).

# SMS AI Assistants

How Liberty uses AI in guided SMS workflows and Two-Way SMS operations.

SMS AI in Liberty supports guided text conversations inside the platform.

It helps answering services respond faster, capture information consistently, and route conversations appropriately.

### Text and try it yourself

Choose a scenario, then text Liberty SMS AI live.

<details>

<summary><strong>Home Services</strong></summary>

Text a message like:

* “my basement is flooding”
* “Water is pouring out from under my sink”
* “Can someone look at my water heater next week”

<a href="sms:+18329265097" class="button primary" data-icon="comment-sms">Text now</a>

(832) 926-5097

</details>

<details>

<summary><strong>IT Support</strong></summary>

Text: “my email is down”

<a href="sms:+18328476902" class="button primary" data-icon="comment-sms">Text now</a>

(832) 847-6902

</details>

<details>

<summary><strong>Property Management</strong></summary>

Text: “there's a gas smell”

<a href="sms:+18327370588" class="button primary" data-icon="comment-sms">Text now</a>

(832) 737-0588

</details>

<details>

<summary><strong>Tax Services</strong></summary>

Text: “I need to file late”

<a href="sms:+18322254317" class="button primary" data-icon="comment-sms">Text now</a>

(832) 225-4317

</details>

<details>

<summary><strong>Bilingual Legal</strong></summary>

Text in English or Spanish:

* “I was in a car accident last week”
* “Tuve un accidente de auto la semana pasada”

<a href="sms:+18327370389" class="button primary" data-icon="comment-sms">Text now</a>

(832) 737-0389

</details>

### What SMS AI supports

SMS AI is designed for structured messaging workflows.

Common use cases include:

* automated first response
* guided information capture
* follow-up prompts
* routing based on message content or schedule

### Shared assistant logic

SMS AI can leverage the same assistant logic used in Liberty voice workflows.

This helps teams keep prompts, routing behavior, and workflow handling more consistent across channels.

### Agent-assisted SMS workflows

Liberty supports agent-visible SMS conversations inside the same operational workspace used for other channels.

This helps teams manage calls, chats, and SMS from one platform.

![Two-Way SMS Agent Example](https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2FKNwMoiLOhkbxHpBEQNCM%2FTwo%20Way%20SMS.png?alt=media\&token=0e03e21e-6ed1-4da9-bd05-2232b01301c2)

### Routing and scheduling

SMS workflows can follow routing and schedule rules.

This supports different behavior during business hours, after hours, weekends, and holidays.

Examples include:

* route to an available agent during open hours
* route to a user inbox after hours
* send a standard first response before agent pickup

![Two-Way SMS Schedules](https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2FFTBwuxuHhh8xtpFcSuKw%2FTwo-Way%20SMS%20Schedules.png?alt=media\&token=f162daf9-ba66-47a5-b7e5-dba910030043)

### Client participation and inbox access

Liberty can route inbound SMS directly to a client-facing inbox when the workflow calls for it.

This is useful when clients need to review or respond without agent intervention.

![Two-Way SMS Inbox User Portal](https://3668331061-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcvVWNsbzvWkRa4x8QSwZ%2Fuploads%2Fhp9oMW7UyAXXpYvboKbO%2FTwo-Way%20SMS%20Session.png?alt=media\&token=3124b6db-3196-4b5f-af8b-64a002972d60)

### Operational value

SMS AI helps teams:

* reduce manual handling of routine text conversations
* maintain faster first-response coverage
* keep routing and response behavior consistent
* extend omnichannel service without adding channel sprawl

### Implementation guidance

Strong SMS AI outcomes usually depend on:

* clear routing rules
* defined greetings and response patterns
* account-level SMS configuration
* compliance-ready opt-in and opt-out handling


---

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